Powerful and easy ticketing

Real ticket logging with bold features.

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Helper.gg Dashboard Panel

Intuitive Commands

Commands that enable and make support easy and fun.

  • -ticket [Reason]

    Creates a channel between your staff and your client.

  • -rename [New Name]

    Changes the channel name of the current ticket.

  • -remove [@user]

    Removes a user from the current ticket.

  • -add [@user]

    Adds a user to the current ticket.

  • -help

    Displays a list of features and commands that help provide optimal support.

  • -close

    Closes the current ticket with closed confirm or Ticket Tags.

  • -close {reason}

    Ability to close a ticket with a reason. Works with a variable {reason}

  • -sclose

    Shadow closes the current ticket removing all users but staff members, and sends an embed allowing closure or transcript.

  • -transcript

    Retrieves a website link that is publically accessible for the current ticket to provide a transcript to the user.

  • -status [New Status]

    Changes the category of the current ticket.

  • -claim

    Allows you or a staff member to claim a ticket.

  • -unclaim

    Allows you or a staff member to unclaim a ticket.

  • -stats

    See staff stats within a simple to use embed.

  • -embed

    Enable and disable Embeds with the enter of a command.

  • -close [m/h/d]

    Closes the ticket based on a time parameter — month, hour, and day formatting.

    Premium and Supreme Only View Pricing

  • -translate

    Support your clients 1-1, with our unique translation features. Speak to your client in their native language!

    Premium and Supreme Only View Pricing

  • -reason

    Change the reason for the ticket after user creation.

    Premium and Supreme Only View Pricing

  • -embed

    Enable and Disable the ticket embeds with a command. (-embed enable/disable (optional @tag channel) )

    Premium and Supreme Only View Pricing

Customize every setting

Completely customizable to your exact preferences.

  • Customizations and features included with every plan Get started — for free

    • Three support roles

      Support roles on the Helper.gg panel

    • Average Response Time Variable

      Support roles on the Helper.gg panel

    • Global Message Variables {tagusername} etc

      Support roles on the Helper.gg panel

    • Change the bot prefix

      The Helper.gg help menu in Discord

      The prefix defaults to a dash -command, but you can change it to any character.

    • Change some messages

      An input to change a message on the Helper.gg panel

    • Multiple TicketTag Departments

      The Helper.gg TicketTag embed message

    • Change the command variables

      An input to change the command variables on the Helper.gg panel

    • Respond to tickets through panel

      A text input to submit a response inside a ticket on the Helper.gg panel

    • Complete ticket logging

      Two closed tickets on the Helper.gg panel

      View all open and closed tickets in one central place — all on the Helper.gg panel.

    • Customize auto delete

      A true or false button for the auto delete option on the Helper.gg panel

    • Customize permissions

      A boolean input to update if a staff role can use the example translate command

    • Limit ticket creation channel

      An input for choosing which channel a ticket can be created in

      Select the channels a ticket a can be created in.

    • Unlimited staff sub-accounts

      Listing Ardor as a staff sub-account

    • Staff sub-account permissions

      Ardor's staff sub-account permissions

    • Ticket Tags

      A Discord message from the Helper.gg bot reacted with an emoji

    • Toggle closed confirm

      A boolean input to toggle whether closed confirm should be enabled or disabled

    • Choose @role pinged when a ticket is created

      An input to choose the role pinged when a ticket is created

      One role can be selected to be pinged when a ticket is created.

    • Ability to change what message is sent per TicketTag

      Multiple inputs for the TicketTag feature

    • Change Discord support roles (e.g., ticket-support, ticket-manage)

      An input for support role one on the Helper.gg panel

    • Creator Ticket Name in Ticket

      Ability to automatically set the ticket creator as the ticket name.

  • Customizations and features in the Premium plan View Pricing

    • 5 Ticket-Tag Embeds

      5 Ticket-Tag Embeds

    • Twenty support roles

      20 support roles on the Helper.gg panel

    • Ticket closure on user leave

      Ability for ticket to close on user leave

    • Closure on no message after X period of time.

      Tickets Close automatically after X period of time.

    • Removes embed branding

      Helper.gg branding before being removed

      The Helper.gg branding before being removed.

    • Ticket translation with -translate

      An example translation in Discord

    • HTML & JSON transcript sent via email (set on panel)

      An example email with the HTML& JSON transcript attached

    • HTML & JSON transcript sent into a channel (set on panel)

      A Discord message when a ticket is closed for the HTML& JSON transcript

    • HTML & JSON transcript sent to creators (in a DM)

      A direct message on Discord to the creator of a ticket including the HTML& JSON transcript

    • Timed close with -close [m/h/d]

      The Helper.gg response on Discord when a ticket is timed close

      Confirmation of the closed ticket at the time selected.

    • Change all messages

      An input for changing a Premium only message on the Helper.gg panel

      Every message can be updated on the Helper.gg panel.

    • Change all variables

      An input for changing a Premium only command variable on the Helper.gg panel

      Every variable can be updated on the Helper.gg panel.

    • Additional text on ticket creation

      A textarea on the Helper.gg panel for adding additional text when a ticket is created in Discord

    • Change embed color

      An input to select the color HEX code for Discord embeds

    • Disable author self-closing ticket

      A boolean input to toggle whether ticket creators can close their own ticket

    • Image in TicketTags (ticket reaction create embed)

      An example of images in TicketTags

    • Discord Premium Role in the Helper.gg server

      A Discord user in the Helper.gg Discord Server with the premium role

    • Change auto-delete time frame

      An input to change the auto-delete time frame on the Helper.gg panel

    • Disable the ability for messages to prevent a timed close to execute

      A true or false button for the time closed message prevent option on the Helper.gg panel

    • Change the default reason for the ticket message

      An input to change the default ticket reason message on the Helper.gg panel

    • Set the ticket naming convention

      An input to change the ticket naming convention on the Helper.gg panel

      The default naming convention is ticket-. You can update it to whatever you would like.

    • Change ticket creation limit

      A integer input to limit the number of tickets created

    • Transcript location per ticket tag

      Change where tickets transcripts are sent per tag

  • Go fully custom with the Supreme plan View Pricing

    • Custom bot username

      An example of the default Helper.gg playing status

    • Custom bot icon

      An example of the default Helper.gg playing status

    • Custom bot application

      An example of the default Helper.gg playing status

    • Change playing status for your bot

      An example of the default Helper.gg playing status

      Update the status of your bot to any message.

    • Rolling Bot Status's

      An example of the default Helper.gg playing status

      Update the status of your bot to any message.

    • Customise Embed Title, Footer Icon, Footer Test per Message

      An example of the default Helper.gg playing status

      Update the status of your bot to any message.

    • Completely custom transcript panel url for your users

      An example of the default Helper.gg playing status

      Configure the bot your way, and even panel your way.

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