Powerful and easy ticketing

Real ticket logging with bold features.

Helper.gg Dashboard Panel

Intuitive Commands

Commands that enable and make support easy and fun.

  • -ticket [Reason]

    Creates a channel between your staff and your client.

  • -rename [New Name]

    Changes the channel name of the current ticket.

  • -remove [@user]

    Removes a user from the current ticket.

  • -add [@user]

    Adds a user to the current ticket.

  • -help

    Displays a list of features and commands that help provide optimal support.

  • -close

    Closes the current ticket with closed confirm or Ticket Tags.

  • -close {reason}

    Ability to close a ticket with a reason. Works with a variable {reason}

  • -sclose

    Shadow closes the current ticket removing all users but staff members, and sends an embed allowing closure or transcript.

  • -transcript

    Retrieves a website link that is publically accessible for the current ticket to provide a transcript to the user.

  • -status [New Status]

    Changes the category of the current ticket.

  • -close [m/h/d]

    Closes the ticket based on a time parameter — month, hour, and day formatting.

    Premium and Supreme Only View Pricing

  • -translate

    Support your clients 1-1, with our unique translation features. Speak to your client in their native language!

    Premium and Supreme Only View Pricing

  • -reason

    Change the reason for the ticket after user creation.

    Premium and Supreme Only View Pricing

  • -claim

    Allows you or a staff member to claim a ticket.

    Premium and Supreme Only View Pricing

  • -unclaim

    Allows you or a staff member to unclaim a ticket.

    Premium and Supreme Only View Pricing

Customize every setting

Completely customizable to your exact preferences.

  • Customizations and features included with every plan Get started — for free

    • Three support roles

      Support roles on the Helper.gg panel
    • Average Response Time Variable

      Support roles on the Helper.gg panel
    • Global Message Variables {tagusername} etc

      Support roles on the Helper.gg panel
    • Change the bot prefix

      The Helper.gg help menu in Discord

      The prefix defaults to a dash -command, but you can change it to any character.

    • Change some messages

      An input to change a message on the Helper.gg panel
    • Multiple TicketTag Departments

      The Helper.gg TicketTag embed message
    • Change the command variables

      An input to change the command variables on the Helper.gg panel
    • Respond to tickets through panel

      A text input to submit a response inside a ticket on the Helper.gg panel
    • Complete ticket logging

      Two closed tickets on the Helper.gg panel

      View all open and closed tickets in one central place — all on the Helper.gg panel.

    • Customize auto delete

      A true or false button for the auto delete option on the Helper.gg panel
    • Customize permissions

      A boolean input to update if a staff role can use the example translate command
    • Limit ticket creation channel

      An input for choosing which channel a ticket can be created in

      Select the channels a ticket a can be created in.

    • Unlimited staff sub-accounts

      Listing Ardor as a staff sub-account
    • Staff sub-account permissions

      Ardor's staff sub-account permissions
    • Ticket Tags

      A Discord message from the Helper.gg bot reacted with an emoji
    • Toggle closed confirm

      A boolean input to toggle whether closed confirm should be enabled or disabled
    • Choose @role pinged when a ticket is created

      An input to choose the role pinged when a ticket is created

      One role can be selected to be pinged when a ticket is created.

    • Ability to change what message is sent per TicketTag

      Multiple inputs for the TicketTag feature
    • Change Discord support roles (e.g., ticket-support, ticket-manage)

      An input for support role one on the Helper.gg panel
  • Customizations and features in the Premium plan View Pricing

    • 5 Ticket-Tag Embeds

      5 Ticket-Tag Embeds
    • Twenty support roles

      20 support roles on the Helper.gg panel
    • Ticket closure on user leave

      Ability for ticket to close on user leave
    • Closure on no message after X period of time.

      Tickets Close automatically after X period of time.
    • Removes embed branding

      Helper.gg branding before being removed

      The Helper.gg branding before being removed.

    • Ticket translation with -translate

      An example translation in Discord
    • HTML transcript sent via email (set on panel)

      An example email with the HTML transcript attached
    • HTML transcript sent into a channel (set on panel)

      A Discord message when a ticket is closed for the HTML transcript
    • HTML transcript sent to creators (in a DM)

      A direct message on Discord to the creator of a ticket including the HTML transcript
    • Timed close with -close [m/h/d]

      The Helper.gg response on Discord when a ticket is timed close

      Confirmation of the closed ticket at the time selected.

    • Change all messages

      An input for changing a Premium only message on the Helper.gg panel

      Every message can be updated on the Helper.gg panel.

    • Change all variables

      An input for changing a Premium only command variable on the Helper.gg panel

      Every variable can be updated on the Helper.gg panel.

    • Additional text on ticket creation

      A textarea on the Helper.gg panel for adding additional text when a ticket is created in Discord
    • Change embed color

      An input to select the color HEX code for Discord embeds
    • Disable author self-closing ticket

      A boolean input to toggle whether ticket creators can close their own ticket
    • Image in TicketTags (ticket reaction create embed)

      An example of images in TicketTags
    • Discord Premium Role in the Helper.gg server

      A Discord user in the Helper.gg Discord Server with the premium role
    • Change auto-delete time frame

      An input to change the auto-delete time frame on the Helper.gg panel
    • Disable the ability for messages to prevent a timed close to execute

      A true or false button for the time closed message prevent option on the Helper.gg panel
    • Change the default reason for the ticket message

      An input to change the default ticket reason message on the Helper.gg panel
    • Set the ticket naming convention

      An input to change the ticket naming convention on the Helper.gg panel

      The default naming convention is ticket-. You can update it to whatever you would like.

    • Change ticket creation limit

      A integer input to limit the number of tickets created
  • Go fully custom with the Supreme plan View Pricing

    • Custom bot username

      An example of the default Helper.gg playing status
    • Custom bot icon

      An example of the default Helper.gg playing status
    • Custom bot application

      An example of the default Helper.gg playing status
    • Change playing status for your bot

      An example of the default Helper.gg playing status

      Update the status of your bot to any message.

    • Rolling Bot Status's

      An example of the default Helper.gg playing status

      Update the status of your bot to any message.

    • Customise Embed Title, Footer Icon, Footer Test per Message

      An example of the default Helper.gg playing status

      Update the status of your bot to any message.

Get Started with Helper.gg today

Customize, log, and view tickets all in one place — all for free.

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